Cancellation Analytics

What's Available

• Top cancellation reasons - Most common reasons customers cancel
• Cancellation trends - Over time analysis
• Churn by Product - Which products have highest churn
• Churn Duration - How long before customers cancel

Churn by Product Report

Includes:

• Product name
• Number of churns
• Whether customer removed just product or entire subscription

Churn Duration Report

Includes:

• Product name
• Days/weeks before cancellation
• Subscription vs individual product removal