Payment Recovery Analytics

What's Tracked

• Recovered - Successfully recovered payments
• In Dunning - Currently attempting recovery
• Passively Cancelled - Failed recovery, subscription cancelled

Monitoring Dunning Health

• Normal dunning rate: ~1.06% of total subscriptions
• Range: 0.90% to 1.22%
• Spikes around sales/promotions are normal

Exporting Failed Payments

• Export customers with recent failed payments
• Reach out to offer payment update support
• Recommend backup payment method